Refund policy

Because our products are food items, we cannot accept returns once a product has been opened or used, or for change of mind. We will, however, always make things right if there is a genuine issue with your order.

We offer a refund or replacement if the product arrives damaged, leaking or tampered with, is incorrect or expired, or is defective in quality.

To raise a request, contact us within 48 hours of delivery at kitchen.herbs@aol.com or +91 96541 00314 with your order number and clear photographs of the product and packaging.

Once approved, we will arrange a replacement or refund to your original payment method within 5–7 business days. Shipping charges, if any, are non-refundable except where the error was on our part. For hygiene reasons, opened or used products cannot be returned unless defective on arrival.